Case Study
How Breezy Helped Brody HVAC Build a 5-Star Reputation While Listening to Their Needs
Adam Sadowski
About Brody HVAC
Brody HVAC, based in North Georgia, serves the greater Atlanta area, offering services to residential and light commercial clients. The company, led by Chaz and supported by Jessica Woods, has a combined experience of over 40 years in the HVAC industry. Founded four years ago, Brody HVAC prides itself on delivering exceptional service rooted in integrity, family values, and customer-centric care.
The Challenge: Inefficient Tools Slowing Growth
When Jessica and Chaz started Brody HVAC, they initially relied on FieldEdge as their service management platform. While functional, the platform lacked the flexibility and user-friendly features necessary for efficient back-office and field operations. Key frustrations included the inability to streamline processes like dispatching, invoicing, and data entry. Jessica needed a solution that empowered her team without compromising their high standards for customer service.
“Every HVAC or trade contractor has their own way of doing things. I kept asking, ‘Is my voice going to be heard?’ That was the biggest thing for me when switching platforms.”
The Solution: Seamless Tools for Smarter Workflows
Brody HVAC transitioned to Breezy, a platform specifically designed for HVAC businesses. The Breezy platform provided significant enhancements, such as a streamlined dispatch board with weather integration, faster invoicing and estimate tools, and seamless photo and data uploads for technicians. Jessica particularly valued Breezy’s responsiveness to customer feedback, noting how features like the ability to toggle notifications and schedule changes were implemented based on real-world needs.
“Switching over to Breezy has been just that—it’s been a breeze. The platform makes everything easier for me in the office and for the guys out in the field.”
Results: Simplified Operations, Stronger Customer Relationships
Breezy has had a very noticeable impact on Brody's workflows and business:
Improved Efficiency: Back-office tasks like invoicing and scheduling became significantly faster. Jessica reported that Breezy allowed her to quickly access all job-related information, eliminating the need to juggle multiple tools.
Enhanced Customer Experience: Features like automated text updates, online job requests, and improved technician communication resulted in higher customer satisfaction. Brody HVAC now receives daily reviews, a testament to the streamlined customer experience.
Empowered Teamwork: Technicians benefit from Breezy’s real-time tools, allowing them to upload and share photos and data instantly. This reduced the need for back-and-forth communication with the office, enabling faster service delivery.
“Every day we get a review. The guys or I send a quick link to customers, and it’s so easy for them to leave feedback. That’s definitely boosted our reputation and visibility.”
Our Biggest Differentiator
Jessica highlighted Breezy’s customer-first approach as its standout feature. Unlike other platforms, Breezy prioritizes listening to customer feedback and incorporating it into its product roadmap. From the onboarding process to ongoing updates, the Brody HVAC team felt heard and supported at every step.
“If I send a quick chat, I know a real person is reading and responding. I can trust Breezy to listen and fix issues quickly—it’s never disrupted my day.”
Community Focus and Outreach
Brody HVAC actively participates in community initiatives, including church-sponsored Christmas projects and fundraisers. Recently, the company installed HVAC systems for a local family in need, fulfilling their Christmas wish for a safe and comfortable home. Jessica emphasized that community involvement is central to their mission and reflects their family-oriented values.
Closing Thoughts
For Jessica Woods and the Brody HVAC team, Breezy has been a game-changer. The platform’s ease of use, adaptability, and focus on customer-driven innovation have allowed Brody HVAC to thrive. As Jessica put it, “Breezy has truly made our operations a breeze, enabling us to focus on what matters most—our customers and our community.”
